Privacy Policy

1. Introduction & Service Operator

This Privacy Policy explains how Milqio ("we", "us", or "our"), operated by Solastice, collects, stores, uses, and safeguards information when you use the Milqio mobile application and associated web portals at milqio.solastice.com.

Milqio is a specialized digital ledger and route organizer created for milk delivery agents, dairy vendors, and milk suppliers in India. We believe your customer data belongs exclusively to you. We do not sell your customer contacts, delivery records, or price sheets to third-party advertisers.

2. Information We Collect

To provide accurate delivery routes and monthly billing calculations, we collect the following types of information:

• Account Information: Your registered mobile phone number, your business/dairy name, and optional login credentials for account security.
• Customer & Route Data: Names of your delivery customers, house/flat numbers, street names or lane notes, morning and evening delivery quantities (cow milk, buffalo milk, curd, etc.), and custom rate per liter set by you.
• Delivery History & Pause Logs: Daily records of whether milk was delivered, skipped, or temporarily paused (vacations), along with monthly ledger balances.
• Payment & Payout Details: When you purchase a software subscription, payments are processed by RBI-licensed payment gateways. We store transaction IDs, plan type, and expiry dates. When you participate in referral payouts, we store your nominated UPI ID for withdrawal settlements.
• Device & Offline Storage: Device model, operating system version, and local database cache to ensure that route tracking works seamlessly without an active mobile internet connection.

3. How We Use Your Information

We use the collected information solely to operate and improve the Milqio service:

• Organizing your morning and evening delivery stops in sequential street order.
• Computing accurate daily can requirements so you know exactly how many liters of milk to pack.
• Generating monthly customer ledger statements, deducting paused vacation days, and creating itemized bills.
• Enabling you to share bill summaries with your customers via WhatsApp.
• Synchronizing your offline delivery entries whenever your device reconnects to mobile data or Wi-Fi.
• Providing customer support when you reach out to our team at milqio@solastice.com.

4. Customer Milk Payments & UPI

Milqio does not collect or hold milk sales revenue from your customers. When you generate a bill with your UPI QR code, your customers pay directly into your personal or business bank account (via PhonePe, Google Pay, Paytm, BHIM, or cash, or any online payment methods). Milqio takes 0% commission on your milk sales.

5. Data Security & Cloud Backups

Your data is stored securely on cloud database servers equipped with industry-standard encryption protocols (TLS/HTTPS in transit and encrypted data storage at rest). Access to your customer ledger is strictly isolated to your registered account via row-level security controls.

6. Data Ownership & Your Rights

You retain complete ownership of all customer data entered into Milqio. You have the right to:

• Export your customer ledger and delivery reports into PDF or spreadsheet formats.
• Correct or update any customer address or delivery rate at any time.
• Request permanent deletion of your account and all associated delivery records by sending an email from your registered email address to milqio@solastice.com with the subject line "Account Deletion Request". Deletion requests are processed within 14 business days.