Terms & Conditions

1. Acceptance of Terms

By downloading, installing, accessing, or using the Milqio mobile application, software, or web services available at milqio.solastice.com, you agree to be bound by these Terms and Conditions ("Terms").

These Terms constitute a legally binding agreement between you ("User", "you", or "Supplier") and Solastice ("Company", "we", "our", or "us"), the creators and operators of Milqio. If you do not agree to these Terms, please do not install or use the software.

2. Nature of the Software

Milqio is a digital management and record-keeping software tool designed to help milk delivery suppliers manage daily delivery routes, track milk quantities, and generate customer monthly statements.

• Independent Operator Status: You operate as an independent supplier. Milqio is neither an employer, broker, nor dairy distributor. We provide the software platform for your personal or business ledger management.
• Milk Quality & Pricing: You are solely responsible for the quality, safety, pricing, and timely delivery of milk and dairy goods delivered to your customers.
• Customer Relations: Any billing disputes between you and your end-customers regarding delivered quantities or missed days remain between you and your customers. Milqio provides digital records based on entries made by you.

3. Subscriptions, Fees & Renewals

• Free Tier: The Free tier permits managing up to 15 active customers without any subscription charge.
• Paid Subscriptions: Subscriptions (Basic, Standard, Premium) are billed on either a monthly or annual basis as displayed at checkout. Access to paid tier features continues during your active subscription period.
• Cancellations: You can choose not to renew your subscription at any time without penalty. You will retain access to paid features until the conclusion of your current billing period.
• Refunds: If you experience technical defects preventing access to the service that our support team cannot resolve within 5 business days, you may request a pro-rata refund by emailing milqio@solastice.com.

4. Referral Rewards & Wallet Withdrawals

Milqio offers an optional referral program allowing registered users to earn rewards when referring other milk distributors:

• Commissions become eligible when a referred user signs up and purchases an eligible paid subscription.
• Users can request wallet withdrawals to their verified personal UPI ID.
• Withdrawal requests are reviewed and settled by our accounts team within 1 to 3 banking days.
• Self-referrals, fraudulent signups, or creating duplicate accounts to exploit promotional credits are strictly prohibited and will result in wallet forfeiture and account suspension.

5. User Responsibilities & Account Security

You are responsible for maintaining the confidentiality of your mobile login credentials and device PIN. You agree to immediately notify us if you suspect any unauthorized access to your account.

6. Limitation of Liability

To the maximum extent permitted by applicable Indian laws, Solastice shall not be liable for any indirect, incidental, or consequential damages resulting from device hardware failure, mobile network outages, lost profits, or data loss arising from your use of the application. We recommend maintaining regular cloud sync by connecting to the internet at least once daily.

7. Service Updates & Modifications

We may periodically release software updates to enhance route management features, fix bugs, or introduce new tools. Continued use of the application after an update signifies your acceptance of any minor revisions.

8. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of India. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the competent courts in India.